Our customers have often drafted us in after a poor experience with the Public Sector Resourcing (PSR) framework. What we saw was there was usually a long wait before they called for help. The perception our clients had was that, using PSR was the only compliant way to get non-permanent resources. Period. Regardless of the quality of service they received, they felt obliged to use the service, even though it gave them grief.
In this post, we give a low down on the PSR framework, look at why it will underperform for your needs, and what you can do about it.
What is the PSR framework
For the last 7+ years, the public sector strategy has been to negotiate a deal with a single tier-1 neutral vendor. The intention is to funnel all contingent labour requirements across all departments through this master contract. The PSR provider could engage other recruitment agencies, but only as a Tier 2 vendor. Previously, Capita ran the service (Contingent Labour One framework, as it was then called). Now, Alexander Mann Solutions runs it. They are both great companies. No criticism in this post is attributed to them.
The cause behind setting up PSR
The central cause for the Government setting up PSR was to make use of the Government’s buying power. It was probably very aggressively negotiated. Not surprisingly, PSR is a cheap way of accessing contingent labour talent . Having all departments use one framework, also gave the Centre, visibility of the spend and the ability to influence it. The standardisation of terms and a standard process also brought in predictability and familiarity.
How is its uptake
If its job board is anything to go by, many requirements are probably not going through it. As of today, there are about 4 vacancies in Digital and IT – albeit, one of them sounds like it has multiple roles within it. This is not representative of the demand for contingent labour across Government digital programmes. 50% of the published opportunities are inside IR35. Such opportunities do not attract all of the contingent labour talent pool. Conversely, we see a lot of traffic on Digital Outcomes and Services framework with specialist requirements that could well have been in PSR’s domain.
Why it will underperform your needs
There are a few reasons why.
One size doesn’t fit all
To have similar service levels for all kinds of work in the public sector is too broad-brush an approach. A 4-6 week lead time to filling a Finance administrator would only result in some files and reports taking longer to close. But a similar lead time in filling a Business Intelligence Architect for a time-boxed programme may mean millions of pounds of delayed benefits.
You have no influence
That you run a mission-critical IT transformation programme has no bearing on the PSR provider’s work queue. You will probably be served on the basis of when your requirement reached their inbox.
Lack of creativity
Do you have something specific you wish to do the recruitment process? – for example, add an exercise for the screening, or a particular script you’d like the sifting staff to run past the candidates. See how that fits in.
Passive approach to IR35
Whilst we don’t advocate being aggressive with IR35 avoidance measures, it is also not acceptable to slavishly apply HMRC guidance on a worst-case scenario basis – without first fully exploring alternatives. The effect of an inside-IR35 role on the business is that it has to select people from a smaller pool of people who apply. This does not guarantee great programme outcomes. The high proportion of inside IR35 opportunities on their website does not enthuse confidence.
What you can do about it:
Possibly, quite a lot.
First, think through what you want from your managed professional services provider for your Digital Programme. Our clients have typically wanted – a bespoke screening and filter process, much more aggressive turnaround times than they get from PSR, and a SOW based services. Then, compare that against what is obtainable from PSR. And, make the case internally to source your own Programme Managed Professional Services provider.
With inhouse Commercial expertise, we can guide you through how you can satisfy policies and controls, whilst still choosing the right fit interim resourcing service for your Digital Programme. Contact us on email@example.com.